We are looking for a Guest Services Assistant, to ensure The Royal Foundation of St Katherine's delivers an effective and enthusiastic service from our reception.
St Katharine's has a warm engaging culture, the people who thrive here are team players prepared to work hard in support of each other and the Charity.

Please be aware that we are inviting candidates for interview as and when applications come in.

Main Job Purpose: Attend to guests' and Foundation needs, including, but not limited to reservations, registration, check in/out and cashiering in accordance with the systems and procedures as well as focusing on maintaining a secure environment. Work with the team within Front Office and related areas. Contribute to the maintenance of RFSK's culture and ethos by ensuring that the Front Desk services are in keeping with its charitable aims and objectives.

Reports to: Guest Services Manager   Responsible for:  None

Usual place of work: 2 Butcher Row, London. E14 8DS. 

Work perimeters: Days per week are dependent on business patterns. The role is in a Hospitality and Hotel environment hence evening and weekend work is integral to the role.

Skills and Experience
Essential
Fluent in English, verbal and written
Experience of general office administration
Excellent Customer service
Excellent Communication skills both verbal and written
Competent using Microsoft office
High levels of flexibility as the role consists of shift work
Able to work autonomously as well as part of a team

Desirable
Experience in a service orientated background
Experience taking enquiries over the phone and via email
Experience in hotel, accommodation industry
Experience in Rezlynx Systems
First Aid Certification