St Katharine's is seeking a Room Attendant to deliver a thorough cleaning service in the bedrooms and public areas within the centre. This is a key role to support an excellent guests and visitors experience.
St Katharine's has a warm engaging culture, the people who thrive here are team players prepared to work hard in support of each other and the Charity.
Basic Responsibilities: Responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant would also be required to manage guest requests.
Main Responsibilities
Clean guest bedrooms, bathrooms and public areas
Vacuum rooms, corridors and public lounge spaces
Change and replenish bed linen, towels and guest amenities in line with company guidelines
Undertake regular deep cleaning tasks
Restock and maintain trolley on daily basis
Be environmentally aware
Dispose of waste accordingly
Manage guest requests in a timely and efficient manner
Carry out lost property procedures
Assist other departments wherever necessary and maintain good working relationships
To understand and strive to exceed the customer’s expectations and to anticipate any requirements that they may have.
To actively promote the different standards of the hotel guest rooms and subsequent upgrades of bedrooms.
To understand that you are representing the business, that you will be wearing uniform as instructed, and be courteous at all times.
To report for duty on time and be of a clean and presentable appearance.
To alert your supervisor of any damage loss, wear and tear to any of the hotel’s fixtures, fittings, furnishings and electrical items.
To deal with a high level of physical demands that will be made of you. You will have to turn mattresses, carry luggage and move pieces of furniture on a regular basis along with other tasks that may be asked of you by other supervisors/managers.
To stock cupboards with the relevant supplies required within the hotel guest rooms and public areas.
To support your head of department with deliveries and collections.
Team Working
Attend departmental staff meetings at least once per month.
Consciously contribute to effective team working at the management and team levels and encourage colleagues to behave likewise.
Guest/Customer Satisfaction
Deal, where possible and appropriate, with any complaints made and make sure the Senior Manager on Duty knows of the complaint.
Constantly focus on the satisfaction of the Guest as our main purpose.
Environment, Health & Safety and Security
Follow carefully the RFSK standards on being environmentally friendly
Ensure safe working practices in accordance with the correct policy and procedure
Properly handle and account for keys and ensure protection of residence room numbers
Have full knowledgeable of policies regarding emergency procedures and security
Report all H&S issues and refurbishment requirements in all areas of the RFSK to the Director of Operations and follow up on it
Adhere to the RFSK H&S procedures and show an active interest in these procedures by highlighting and rectifying issues
Fully understand the safety procedures of the RFSK and assist to ensure the safe evacuation of guests and staff
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